![]() It integrates seamlessly with your other favourite apps, including help desks like Zendesk, Freshdesk, and chatbots like Intercom, LiveChat, and more. Offer your help documentation in multiple languages for your global customer base.ĭocument360 is more than just a knowledge base tool. What really sets Document360 apart are its multilingual opportunities for you to create a knowledge base content to support your customers with AI machine translation. As soon as you sign up for an account the user-friendly interface lets you get started straight away. Now, let’s move on to looking at the top 10 Help Authoring Tools.ĭocument360 is more than a help authoring tool that allows you to quickly and easily create help documentation, product documentation, instruction manuals, user manuals, and FAQs. Customizable end-user interface to fit your brand.Importing and exporting your documentation.Multi-author functionality that enables collaborative content production.WYSIWYG editor for editing text, code, images and video.Help Authoring Tools can range from basic systems that have simple features to more complex Component Content Management Systems (CCMS). The end user output of a Help Authoring Tool is usually the Help section on a company’s website, or an internal company knowledge base. What is a Help Authoring Tool?Ī Help Authoring Tool is a content management system that enables you to create, manage, and distribute help documentation. In order to host the best documentation possible, you need to choose the right Help Authoring Tool. Some customers might find the jargon confusing while your more experienced users resent having to wade through lots of documentation that doesn’t get to the point.Ĭrafting user documentation that hits the mark isn’t easy, but it’s within reach for most companies. Unfortunately, many customers find that company’s help centers are not easy to use and this leads to either a churned customer or reaching out to support. You save money on customer support costs and can scale your business more effectively. Your help documentation is available 24/7, unlike your support team, and it can provide instant answers for your customers’ most pressing questions. If you disable this feature, Paligo will reject any invalid XML, display a warning message, and stop the import process.You already know that it’s crucial to create help documentation for your business – it offers a better customer experience and speeds up the support process. The imported content can then be fixed in Paligo (some invalid XML is automatically corrected by Paligo during the import). It allows Paligo to complete the import process, even if the import content is well formed, but invalid. We recommend that you check the box for this feature. This approach makes it easier for you to manage and reuse admonitions separately from the rest of the content.Ĭlear the box to set Paligo to create the admonitions inside the topics. They will be inserted into the topics automatically. Import admonitions as separate componentsĬheck this box if you want Paligo to create notes, cautions, warnings, and other admonitions as separate components. ![]() Paligo will only import topics that it does not already have.Ĭlear the box if you want Paligo to import without checking for duplicate content. If Paligo already has a topic that contains the same content, it will not import the topic. Try to match components with existing componentsĬheck this box to set Paligo to analyze the import content at the topic level. ![]()
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